Refund policy

At Signature Mattress and Bedding, we believe a good night's sleep starts long before your head hits the pillow — it starts with a purchase you feel good about. We put real care into every mattress and bedding item we offer, and we want that same care to show in how we handle things if something doesn't go right. This policy lays out everything you need to know about returns, so there are no surprises.

*Last Updated: June 2026*

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1. Return Window

You have a generous window to decide whether your purchase is the right fit for your home. If it's not, we make the process as straightforward as possible.

  • Return window: 30 days from the delivery date
  • Returns requested after 30 days from delivery will not be accepted
  • The 30-day clock starts on the date your order is delivered, not the date it was placed

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2. Return Eligibility

To qualify for a return, items need to be in the same condition they arrived in. Since we're dealing with mattresses and bedding — things that go directly on or near where you sleep — we do need to apply a few standards here.

  • Items must be unused and in original condition
  • Original packaging should be intact where possible
  • Items that show visible use, staining, or damage caused after delivery are not eligible
  • Final sale items are not eligible for return — these will be clearly marked at the time of purchase
  • Hygiene-sensitive items (such as opened mattress protectors or used bedding) cannot be returned once they have been removed from sealed packaging and used

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3. How to Return

Starting a return is simple — just reach out to us directly and we'll walk you through everything.

  • Step 1: Email us at support@sleepsignaturebed.com with your order number and the reason for the return
  • Step 2: Our team will review your request and respond with next steps within 2 business days
  • Step 3: Once approved, you'll receive your return label and instructions for shipping the item back
  • Do not ship anything back before receiving approval — unapproved returns cannot be processed

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4. Return Label

Once your return request is reviewed and approved by our team, we'll get your label over to you right away.

  • Return label delivery: emailed to you after your return is approved
  • Print the label and attach it securely to your package before dropping it off
  • If you have any trouble with the label, contact us at support@sleepsignaturebed.com and we'll sort it out

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5. Restocking Fee

This one is simple, and we're glad to say it: there is no restocking fee at Signature Mattress and Bedding.

  • Restocking fee: $0 — we don't charge one, period
  • The full purchase price of your returned item is eligible for refund (minus any applicable return shipping costs you paid)
  • No hidden deductions or penalties for returning an item in eligible condition

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6. Damaged or Defective Items

If something arrives damaged or defective, that's on us — and we treat it differently from a standard return. You won't pay a cent to ship it back.

  • Report window: contact us within 48 hours of delivery if your item arrives damaged or defective
  • How to report: email support@sleepsignaturebed.com with your order number and clear photos of the damage or defect
  • Once we review the photos, we'll offer either a free replacement or a full refund — your choice
  • Return shipping for damaged or defective items is covered by us — you will not be charged
  • Damage reported after the 48-hour window may not qualify under this policy, so please inspect your delivery promptly

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7. Refund Processing

Once we receive your return and inspect the item, we move quickly to get your money back to you.

  • Inspection timeline: We'll review the item promptly upon receipt
  • Refund issued: within 5–7 business days after the return is received and cleared
  • Refund method: returned to your original payment method — we don't issue store credit unless you request it
  • Accepted payment methods we refund to include Visa, Mastercard, American Express, Discover, JCB, Google Pay, and Apple Pay.

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