Payment policy

Buying a mattress or bedding online means trusting a business you may not have visited in person. At Signature Mattress and Bedding, we take that trust seriously — and that starts with being completely upfront about how we handle your payment.

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1. Accepted Payment Methods

We keep checkout simple and flexible. Here are the payment methods we currently accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Google Pay
  • Apple Pay

All payments are processed in USD at the time of purchase.

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2. Payment Security

Every transaction placed on our site is protected from the moment you click "pay." We don't cut corners when it comes to keeping your financial information safe.

  • All transactions are encrypted using SSL (Secure Socket Layer) technology during transmission.
  • Payments are processed through a PCI-compliant payment gateway, meaning your card data is handled to the highest industry security standard.
  • Full card numbers are never stored on Signature Mattress and Bedding's servers — we simply don't hold onto that information.
  • If you ever have concerns about a transaction, reach out to us directly at support@sleepsignaturebed.com.

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3. Order Confirmation

Once your payment goes through successfully, you'll hear from us right away. Here's what to expect:

  • You'll receive an automated order confirmation email immediately after checkout.
  • That email will include your unique order number and a full summary of your order.
  • If you don't see it within a few minutes, check your spam or promotions folder — and if it's still missing, contact us, and we'll sort it out.
  • Order processing begins within 1–2 business days, and orders placed after 5 PM EST will ship the following business day.

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4. Billing Information Accuracy

We process orders based on the information you provide, so accuracy matters. A mismatch between your billing details and what's on file with your card issuer can slow things down.

  • You are responsible for entering accurate billing information at checkout, including your name, billing address, and card details.
  • If your billing information doesn't match your card issuer's records, your payment may be declined or delayed.
  • In some cases, an incorrect billing address can cause your order to be held or cancelled while we attempt to verify the information.
  • If you realize you've made an error right after placing an order, contact us as quickly as possible at +1618-307-5888 or support@sleepsignaturebed.com — we'll do our best to catch it before it ships.

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5. Sales Tax

Whether you're ordering a new mattress or a set of bed sheets, sales tax is handled automatically so there are no surprises at checkout.

  • Sales tax is calculated and applied automatically during checkout based on your shipping address.
  • Tax rates are determined by your shipping state, in accordance with applicable state and local tax laws.
  • The tax amount will be clearly displayed before you complete your purchase — you'll know exactly what you're paying before you click "place order."

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6. Fraud Prevention

We have measures in place to protect both our customers and our business from fraudulent activity. We want every legitimate order to go through smoothly, so if yours is ever flagged, we'll reach out promptly.

  • Orders may be subject to a fraud review before processing, particularly if something unusual is detected.
  • Signature Mattress and Bedding reserves the right to place a hold on or cancel any order that appears suspicious or cannot be verified.
  • If your order is affected, we will notify you by email as soon as possible with next steps or a request for additional information.
  • Orders cancelled due to fraud prevention will receive a full refund to the original payment method.
  • If you believe your order was flagged in error, please contact us — we're happy to work through it with you.

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Contact Information